At iColdTor, we aim to provide high-quality refrigerants and excellent customer service. If you’re not satisfied with your purchase, we offer a clear and straightforward refund and return policy to ensure your peace of mind.

1. Return Eligibility

You may return your purchase within 30 days of receiving the product if:

  • The item is unused and in its original packaging.
  • The refrigerant has not been opened or tampered with.

2. Non-Returnable Items

For safety and compliance reasons, we are unable to accept returns on:

  • Opened or used refrigerants.
  • Items damaged due to misuse or improper handling.

3. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer support team at support@icoldtor.us or call +1 (361) 229-3355  within 30 days of receiving your order.
  2. Provide your order number and the reason for your return.
  3. We will send you instructions for returning the item, including a return shipping label (if applicable).

4. Refund Process

Once we receive the returned item and verify its condition, we will process your refund:

  • Refunds will be issued to the original payment method.
  • The processing time for refunds may take 5–7 business days from the date we receive the returned product.

5. Shipping Fees

  • Return Shipping Costs: You will be responsible for return shipping unless the item was defective or incorrect.
  • Original Shipping Costs: Shipping fees are non-refundable, except in cases of errors or defects on our part.

6. Damaged or Defective Products

If your refrigerant is received damaged or defective:

  • Please notify us within 7 days of receipt.
  • We will arrange for a replacement or full refund depending on the condition of the product.

7. Exchanges

We do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.

8. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to our customer service team:

  • Address: 1209 William St George West TX 78022 US

    Phone: +1 (361) 229-3355

    Email: support@icoldtor.us

Your satisfaction is important to us, and we are here to help resolve any issues. Thank you for choosing iColdTor!